Privacy Policy

At POS we are committed to safeguarding, preserving and respecting your privacy.

This privacy policy explains when and why we collect personal information about people who visit out site, how we use that information and any other personal date that you provide to us, the conditions under which we may disclose if to others and how we keep it secure.

We may update this policy from time to time so please check this page regularly to ensure you are happy with any changes. By using our website you’re agreeing to be bound by this policy.

About Us

At Precision Oral Surgery specialist services, covering all aspects of Oral Surgery including non-surgical TMJ management, conscious sedation and dental acupuncture

The website

We take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

How do we collect information from you?
We obtain information when you use our website, for example when you refer yourself as a patient to us or contact us regarding services or as a Dental Practitioner referring your patients to us.

What type of information is collected?
The type of information collected may include name, date of birth, address, telephone number and email. This information allows us to fulfil our contract with you to provide appointments. In addition we may collect information regarding your dental and general health.

We can only keep and use information for specific reasons set out in the law. If we want to keep and use information about your health, which you or your dental practitioner has provided we can only do so in particular circumstances. We hold information about your dental and general health including:

-clinical records made by oral surgeons, dental practitioners and other dental professionals involved with your care and treatment
-x-rays, scans and clinical photographs
-medical and dental histories
-treatment plans and consent
-notes of conversations with you about your care
-dates of your appointments
-details of any complaints you have made and how these complaints were dealt with
-correspondence with you and other health professionals or institutions

How is your information used?
We may use your information to:

-Process a referral which has been made by a practitioner or patient
-Process a general enquiry
-Seek your views and comments
-Notify you of changes to our services

We are legally required to hold some types of information to fulfil our statutory obligations. We will only hold your personal information for as long as is necessary for the relevant activity or as long as is set out by any relevant contract you hold with us.

Who has access to your information?
We will not sell or share your information to third parties.

Your information is normally used only by our surgical team and those working at the dental practice where we are providing treatment for you. However there may be instances where we need to share it – for example, with:

-Your doctor
-The hospital or community services or other health professionals caring for you
-Private dental schemes of which you are a member

If any information has to be disclosed in the above circumstances this will only be on a need-to-know basis and we will limit any information we share to the minimum necessary. We will inform you in advance if we need to send your medical information to another medical provider and we will give you details of that provider at that time.

In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies.

Keeping your information safe

When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive/personal information is encrypted and protected with software on SSL. SSL means that the web pages on our site are served up securely using https://. When you are on a secure page, a lock icon will appear at the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (email address etc) are sometimes transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, whist we strive to protect your personal information, we cannot guarantee the security of information you transmit to us and therefore you do so at your own risk. Once we receive your information, we try to ensure it is secure on our systems.

Your personal information will be stored securely on Waterside Dentalcare practice computer systems where we will be treating you, in addition to a lockable filing cabinet at the practice. Your information cannot be accessed by anyone who does not work for POS or at the practice; only those working at the practice and POS surgeons have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.

Precautions are in place to ensure security of the practice premises, the practice filing systems and computers. High-quality specialist dental software is used to record and use your personal information safely and effectively. The computer system has a secure audit trail and we back-up information routinely.

Access to your information and other rights

You have a right to ask for copy of the information POS hold about you.

You can also request us to:

-correct any information that you believe is inaccurate or incomplete; if we have disclosed that information to a third party, we will let them know about the change

-erase some of the information we hold. For legal reasons, we may be unable to erase certain information (for example, information about your dental treatment). However, we can, if you ask us to, delete some contact details and other non-clinical information

-stop using your information – for example, sending you reminders for appointments or information about our service. Even if you have given us consent to send you marketing information, you may withdraw that consent at any time

-stop using information if you believe the information is inaccurate or you believe we are using your information illegally

-supply your information electronically to another dentist

If we are relying on your consent to use your personal information for a particular purpose, you may withdraw your consent at any time and we will stop using your information for that purpose.

If you do not agree

If you do not wish us to use your personal information as described, you should discuss the matter with your dentist. If you object to the way that we collect and use your information, we may not be able to continue to provide your dental care

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.